We take pride in being an eyewear brand that you can trust. However, if you are not happy with our eyeglasses, you can contact us ay anytime for adjustment, exchange or refund within 14 days of receiving your eyewear frame. Customers are eligible for repair, readjustment, and rework within 14 days you receive your frame. Here are the steps for adjustments, exchanges, re-work or refunds:
A restocking fee of $25 applies on progressive and bifocal lenses. We guarantee your lenses will be fabricated to the specifications that you provide. We are not responsible for lenses that are fabricated with incorrect prescriptions.
You can return your eyewear frame for repair, rework, replacement or refund within 41 days after you receive your order. We can also entertain requests for repair and replacement after this time on exceptional circumstances. Simply email us regarding your problem, and we`ll get back to you.
* Why 41 days? Most brick and mortar retailers honor a 10-day return period. The standard online retailer return can be as much as 30 days. Quite simply we are not your standard eyewear retailer. We will be beat both of them put together.
CONNECT WITH US BY EMAIL 24/7 AT SERVICE@EYEWEB․COM. MOST RESPONSES WITHIN 60 MINUTES!